Motor Accident Claim

At the accident scene try to obtain the following details :-

  • Date, Time, Place of accident.
  • Third Party's Name, address, telephone number, ID No: description of their vehicle ie make, model, registration number, extent of damage to their vehicle.
  • Do not admit liability or blame for the accident to anyone.
  • Where possible obtain details of independent witnesses to the accident. Passengers in your vehicle are not recognised by law, as independent witnesses.
  • Report the accident to SAPS within 24 hours and obtain a case reference number from SAPS. This is a requirement by law not only for insurance purposes.
  • Fully complete the Motor Accident Claim form and Fax (031 764 0590) or Email back to us together with a legible photocopy of your Drivers license/ID.
  • If your vehicle can be driven obtain a quote from a SAMBRA member Repairer/Panel Beaters. If you do not know of any contact us we will provide you with a list of repairers in your area.
  • Arrange with us to take the vehicle to repairer for assessment and authorization of repairs by the Insurer.
  • If the vehicle is not drivable arrange for the vehicle to be towed to Panel Beaters/Repairers.
  • Towing costs are included as part of your claim.
  • On collecting the vehicle after repairs completed you must pay the excess to the Panel Beater/Repairer.
  • Insurers will pursue recovery of your excess where possible.
  • Should your vehicle be towed to a towers yard or Panel Beater that you don't know you must find out where the vehicle is as soon as possible as storage charges could be charged for the period the vehicle is there. The vehicle should be moved to the repairers premises as soon as possible after the accident.